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IT Services Directory Pro Managed IT guides for small business

Kansas

What the response window means

Managed IT is sold on coverage hours and response time. Both belong in the contract.

  1. Business hoursCover during your working day only
  2. Extended hoursEarly, late, and part of the weekend
  3. Round the clockSomeone answers at any hour
  4. Response vs resolutionA fast response is not a fast fix. Ask for both

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